Sophia Patel
Business Analyst
Professional summary
Business analyst with 4 years of experience in requirements gathering, process mapping, and data-driven decision support. Led process improvement initiatives that saved $500K+ annually. Expert in SQL, Tableau, and business process modeling.
Experience
Business Analyst
2022 – PresentMidwest Insurance Group
- •Gathered and documented business requirements for a claims automation project, reducing manual processing time by 60%
- •Created process maps and workflow diagrams using Visio and Lucidchart, improving cross-team understanding of 8 business processes
- •Developed Tableau dashboards tracking KPIs for claims, underwriting, and customer service — adopted by 50+ users company-wide
Junior Business Analyst
2020 – 2022Accenture
- •Supported 3 concurrent client engagements in financial services, facilitating stakeholder workshops with groups of 10–20
- •Wrote user stories and acceptance criteria for a $2M digital transformation project, completing UAT with zero critical defects
- •Conducted competitive analysis and market research that informed client go-to-market strategy
Education
B.S. Information Systems
DePaul University
2020