Taylor Kim
Computer Science Student
Professional summary
Computer science junior at NC State with hands-on experience in Python, Java, and web development. Completed 3 personal projects and contributed to an open-source library. Seeking a summer software engineering internship to apply classroom knowledge in a professional environment.
Experience
IT Help Desk Assistant
2023 – PresentNC State University
- •Resolve 20+ technical support tickets weekly for students and faculty, including software installations and network issues
- •Created a FAQ knowledge base that reduced repeat tickets by 25%
- •Train 3 new help desk assistants on ticketing system and troubleshooting procedures
Barista
2022 – 2023Campus Grounds Coffee
- •Managed high-volume drink preparation during rush hours (50+ drinks per hour)
- •Handled cash register and daily reconciliation with 100% accuracy
- •Trained 4 new team members on recipes and customer service standards
Education
B.S. Computer Science (Expected 2025)
North Carolina State University
2025